FAQs

Frequently Asked Questions

What types of projects do you typically work on?

We specialise in providing high-performance timber and alu-clad windows and doors for large-scale projects. This includes residential and mixed-use buildings, Purpose Built Student Accommodation, Build to Rent projects and Higher-Risk Buildings – from new builds to refurbishment projects.

Do you offer bespoke or standard window and door systems?

Russell Timber Technology offers bespoke timber & alu-clad door, window, glazing & façade solutions.

Do you work with architects during early design stages (pre-construction)?

Yes. We often work with architects during early design stages of projects. This allows architects to see which of RTT’s range of solutions is perfect for their project.

We can also provide architects and contractors with a quote – along with full specifications and accreditations – to satisfy Gateway 2, according to The Building Safety Act 2022, The Building Act 1984 and The Higher-Risk Buildings (Descriptions and Supplementary Provisions) Regulations 2023.

Do you offer design support, information and assets?

Yes. We can provide CAD details, technical drawings, and work with BIM objects.

How do you handle logistics and delivery?

RTT can offer a supply only or a supply and install service.

For supply only jobs, the Client will be responsible for offloading products on delivery.

For supply and install, a pre-order meeting will include estimated timelines for design, drawings, and manufacture lead times. Before arriving on site, RAMS will be issued and a site survey will be completed – comprising of checking the site for preparedness for access and loading. We do not survey measure the openings.

Deliveries will be as per the agreed delivery schedule that is issued to the client at the point product is placed into manufacture.

Do you offer warranties or guarantees?

Yes, our products are protected by our warranties.

Do you provide full documentation and test certificates for each batch?

Yes. Each batch arrives fully documented and certified. All RTT products have Total Traceability.

What information must I provide for RTT to provide me with a quote?
  • Company/Customer Name
  • Address and Postcode of the project
  • Contact’s Name, Phone Number, Email Address
  • The quantity and dimensions of windows/doors
  • Full specific requirements (performance level required for the site/situation of the product; ironmongery; colour (RAL number); additional features etc.)

Not essential but plans and elevations are always helpful, and can help get you your quote quicker.

Are your products suitable for Passivhaus standards?

Yes. Russell Timber Technology has provided window, door, and façade solutions for several Passivhaus developments.

Are your louvre doors Secured By Design or Fire Rated?

No. The design of louvre doors limits the level of performance they can offer in these respects.

I am a homeowner, can you supply me with 1 door or window?

Yes – on a supply only basis. RTT specialises in the provision of window and door solutions to large-scale developers such as Contractors, Architects and Housing Developers.

Our products are extremely high quality, made-to-measure, and can be provided for small-scale projects as well.

Following the customer’s enquiry – including the provision of measurements and job details – the team at RTT will support you with your project.

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Get in touch

Have a question or want to start and order? Our experts are on hand to provide advice and assistance when you need us.

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