Total Traceability

Russell Timber Technology customers can feel assured, knowing they have the backup of our Total Traceability system.

To make replacement ordering and customer service smoother, all of our products are registered in our comprehensive Total Traceability Database. More than just making life easier, this is also a requirement under the Golden Thread for fire doors, meaning they can all be traced.

Simplifying maintenance and repairs

Every one of our products is engineered to excel in extreme British weathers – and to offer regular lifelong use in the buildings for which they are specified. With care and appropriate maintenance our windows and doors will look good and last for decades. But accidents happen.

Whether in individual houses, tower blocks or city apartments, those charged with maintenance have to repair or replace components easily and quickly.

Sometimes the original paperwork has been mislaid, making it hard for Facilities Managers, Social Landlords, Contractors or End-Clients to reorder and fix the problem quickly, to the resident’s satisfaction.

Our Total Traceability system supports responsibility holders in maintaining our products.

Complete peace of mind assured

Every door and window – and every component in them – is uniquely coded.

This is detailed within our database – and as long as customers register the actual address with us (not just the plot number), it will show exactly where every one of your doors and windows has been installed.

What does this mean to our customers?

It makes identification and reordering fast, simple and hassle free, because we can tell you down to the level of individual components in each door and window:

  • Where they have been installed
  • What floor, and
  • Which side of the building
Want to get started?

Get in touch

Have a question or want to start and order? Our experts are on hand to provide advice and assistance when you need us.

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